Privacy Policy — Epic-AI Systems

1. Who We Are

Epic-AI Systems ("we", "us", "our") is a South African company building AI-first mobile and web products. We act as the data controller for personal information collected through our website and services.

2. Information We Collect

Contact information you submit via forms (name, email, company, message).
Usage data such as pages visited, device type, and browser, collected through cookies and analytics tools.
Conversational data when you interact with our AI products, used to provide responses and improve quality.

3. How We Use Your Information

To respond to enquiries and provide requested services.
To operate, maintain, and improve our products.
To send service-related communications.
To comply with legal obligations and protect our rights.

4. Legal Basis for Processing

We process personal information based on your consent, our legitimate business interests, the performance of a contract, or to comply with legal obligations under applicable laws including the South African Protection of Personal Information Act (POPIA).

5. Sharing Your Information

We do not sell your personal information. We may share data with trusted service providers (e.g., hosting, analytics, AI infrastructure) under appropriate contractual safeguards, or when required by law.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

7. Security

We implement appropriate technical and organisational measures to safeguard personal information against loss, misuse, and unauthorised access. No method of transmission or storage is 100% secure, however, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you have the right to access, correct, delete, or restrict the processing of your personal information, and to object to processing or withdraw consent. To exercise these rights, contact us via our contact page.

9. Cookies

We use cookies and similar technologies to operate the site, remember your preferences, and analyse traffic. You can control cookies through your browser settings.

10. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.

12. Contact

For privacy-related questions, please reach out via our contact page.